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Client

Multinational law firms with more than 4,000 lawyers and legal staff working across Europe, the United States, Canada, Latin America, Asia Pacific, Africa and the Middle East.

 

Challenges

  • How to align the firms’ business services capabilities across the multiple entities under a common brand in the market
  • How to establish a core operating model and instil cooperation across the businesses
  • How to integrate the brand across the multiple entities and achieve the benefits identified
  • How to demonstrate real value as a result of the consolidation

 

Alchemmy's Solution

  • Global process TOM redesign for supporting services and back office
  • Cataloguing of services, including key operating requirements to be met to maintain, and ultimately improve, service delivery and quality
  • Workshopping with functional leads for high level identification of what works well and what does not
  • Focusing on those services that have a direct impact on the competitiveness of the firm
  • Developing both functional and cross-functional delivery models illustrating the split between Local and Business Service Centre service delivery
  • Reviewing the activities performed as well as tracking the benefits (headcount, cost reduction, productivity, ‘follow the sun’ service delivery model

 

Business Benefits for our Client

  • Alchemmy designed and created the new Target Operating Model and helped achieve the forecast benefits realisation targets
  • Improved profit per equity partner by 15% and 13%  respectively in the first 12 months
  • Achieved the financial benefits and an aligned services and projects portfolio
  • Achieved the planned collaborative business services and improved cooperation, reducing wastage and duplication of functions under the new single brand
  • Were able to demonstrate the value of the new setup in terms comprehensible to the businesses, going beyond just the numbers