The Alchemmy Factor

Imagine a management consultancy that is a trusted advisor to their clients, trusted to deliver on their promises and trusted to be honest and straightforward. 

That’s our ambition for Alchemmy.  We want to help our clients tackle some of their most pressing challenges involving people, processes and technology and this is how we will do it:

  • We will always put our clients’ interests first and work in true partnership -collaboratively, innovatively and transparently

  • We will attract and retain the best and brightest talent, so that we have the skills and experience to tackle the most complex initiatives

  • We will partner with high calibre and complementary firms to facilitate access to all the specialist skills required to deliver successfully

Underpinning everything we do is our philosophy that we care and are passionate about making a difference to our clients.  We offer excellent value for money, and when our work is done we leave a legacy of improved client capability and the confidence for them to carry on long after we have left.

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Industry

Alchemmy Consulting operates across several different sectors. To each of these we bring deep expertise and an innovative approach. We believe that by working in different sectors we are able to cross-pollinate our experience and help you build solutions that last.

Capabilities

Our clients are continually having to adapt to changes in customers, needs, markets, suppliers, expectations and priorities. The key to navigating this evolving landscape is being able to pinpoint what 'good ' looks like for your organisation right now, and being able to plot a course to the future without suffocating or overwhelming the current business.

Our capabilities can be divided between two distinct areas:


Services Overview

Our clients are continually having to adapt to changes in customers, needs, markets, suppliers, expectations and priorities. The key to navigating this evolving landscape is being able to pinpoint what 'good ' looks like for your organisation right now, and being able to plot a course to the future without suffocating or overwhelming the current business.

Alchemmy supports it's clients through their Technology, Process, People, and Organisational Change by looking at them through three intersecting lenses:

 
 

Customer Experience Transformation

How do my customers see my business, and how do I leverage that understanding to create organisational sustainability and longevity?

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Digital Transformation

What is the most effective combination of ICT services and solutions to enable my people to focus on the parts of their roles that add the most value?

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Operational Transformation

How do I structure my business to maximise both my efficiency and effectiveness as well as my employee satisfaction?

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Our Service Lines

Customer Experience Transformation

Providing excellent customer service is no longer sufficient, you must be able to engage your customers through multiple channels allowing them to seamlessly move between them without compromising service.

Alchemmy helps clients understand how their customers engage with them to define, implement and execute winning customer experiences strategies across multiple channels.

Our Customer Experience Transformation offering includes:

  • Customer Experience Strategy

  • Customer Experience Innovation

  • Voice of the Customer Alignment

  • Voice of the User Alignment

  • Customer Journey Mapping

  • Data Driven CX Transformation

  • CX Driven Operating Model Design

 

Digital Transformation

All companies need to embrace digital technology and manage the rapid pace of change their customers and employees expect.

Alchemmy takes a holistic view to advising and delivering Digital Transformation to our clients, combining technical expertise with business understanding to create and implement solutions that provide value to your customers and business.  

 

 

Our Digital Transformation offering includes:

  • ICT Strategy Review

  • Digital Operating Model Design

  • Digital Colleague/Employee

  • Digital Strategy

  • Technology Innovation

  • Enterprise Architecture & Solution Design

  • Technical Assurance

 

Operational Transformation

Pivotal to increasing productivity and reducing costs is our capacity to understand and transform your business. To deliver this we combine detailed analytics with good practice operational principles and change management services to help you understand and operate more efficiently.

Underpinning all businesses are the functions, processes and governance that enable you to provide your core services to customers. Our consultants are effective at drawing out these out, understanding how they are functioning and designing changes that will enhance efficiency.

Our Operational Transformation offering includes:

  • Business Process Design & Improvement

  • Strategic Sourcing & Supplier Management

  • Service Design & Transition

  • Target Operating Model Design

  • Shared Services Design & Implementation

  • Operational Readiness & Transition Management

  • Operational Efficiency & Cost Reduction


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Our Core Capabilities

There is a set of common capabilities which is vital to the success of any enterprise. We at Alchemmy support our clients in the optimisation and improvement of performance in these areas, which underpin the achievement of wider transformation and performance in our clients’ businesses.

These capabilities include management and operation of organisational, technological and process change; business analysis and management of programmes including set up, planning, team and capability, and ongoing assurance and oversight.

Alchemmy can provide ‘hands on’ assistance, whether providing a scan of current performance; focus on areas for improvement; or in taking affirmative remedial action, mitigating risks, and achieving a level of performance which is best in class.

These capabilities are complementary to our core service offerings: Operational Transformation, Digital Transformation and Customer Experience Transformation. These are seamlessly integrated into bespoke solutions for our clients, which meet their individual needs.